So suddenly on the way back from a trip my ID3 seemed to be drinking kWs and then the car told me to take it to my garage. Well of course the first thing I did was to return home and call my insurance (VW ASSISTANCE) who kindly gave me a reference number and told me to obey my car.
This is going to be easy right?
So, when I got to the garage, Friday at 16h, they told me to call VW ASSISTANCE for a replacement car, so I did, and I did and I did, I was still hanging on the telephone when the garage (25 Kms from home) was shutting at 18h, yes…2 hours « an operator will answer you shortly!«
Luckily, and kindly the garage lent me a car until VW ASSISTANCE pulled their finger out!
The very next day, Saturday, VW ASSISTANCE got me out of bed at 8h30 with a taxi to get a replacement car, oh goody! We managed 800 metres before they called the taxi to take me back home, the car had gone.
So then at 11h they sent a taxi to take me to get another replacement car, we get to the agency at 1 minute to 12, just before closing time says the taxi driver….except that the agency shuts on a Saturday at 11h. But not to worry it re-opens at 16h!!!
I call VW ASSISTANCE to plan the next instalment, and they tell me this is getting expensive and I should pay for my own taxi home…..We « talked it through » and they agreed to pay.
So then I went back at 16h in my second car and obtained the replacement car, only 24 hours after the request (luckily I was not at the road side).
So far VW ASSISTANCE seems on a par with ELLI by Volkswagen. I will not be recommending them.
Just got an ID3 