Having decided to buy a second VW electric car, I wondered why the salesman was so cagey about the VW charging station, the all singing all dancing technological wonder from ELLI, aVW COMPANY.
Nevertheless I went ahead and ordered on line and paid the down payment (I kid you not, 100% of the charging station and its installation costs)
Anyway, 15 days later the installer phones to tell me that due to technical problems with the charging station…..(looks like a fancy plug to me with a bit of electronics). And that I should ask for a refund, so I said to him “give me a refund” but no…. I should ask ELLI.
So I think, call ELLI, I check the bottom of my contract, The after-sales is free 24/7. Well that’s good.
Of course none of the French numbers work
But it gives me a German number I can call, you can see it coming can’t you?
Of course the man answers in German so I ask if I could speak to someone speaking English, He answers me in perfect English to tell me …..No, that this is the German help line. But gives me another bogus French contact number
So I sent an E-mail
Should we bet on whether my payment or their refund is the quicker?
I’ll keep you posted.
Incidentally I’m waiting for the refund to order another solution, Luckily I planned 6 weeks before the delivery of the car, 3 weeks remaining, the counter is turning.
Just got an ID3 